Account & Technical Help
Need help accessing your account or fixing a technical issue? Find answers for password resets, login problems, identity verification, application errors, and other system-related questions.
By Zachary and 1 other2 authors8 articles
How do I create a HealthSherpa account?Steps for creating a HealthSherpa account after submitting an application, including how to set your password and access your dashboard to view, track, and manage your Marketplace enrollment.
How do I submit documents on HealthSherpa?Sometimes the Marketplace will ask for proof, like a document showing you lost coverage or proof of citizenship/immigration status. These documents must be submitted and approved before your application is…
How do I reset my password?If you’ve forgotten your HealthSherpa password or need to create one for the first time, you can reset it easily.
How do I update my password?Instructions for changing your HealthSherpa account password while logged in, including where to find account settings and tips for creating a secure password.
I forgot the email I used – how can I log in?Guidance for recovering access to your HealthSherpa account if you forgot which email you used, including troubleshooting steps and how to contact support for identity verification and account recovery.
Identity Proofing Failed, What Do I Do?Steps to resolve a failed identity proofing during your HealthSherpa application, including how to upload ID documents, what to expect during verification, and how to complete the process if redirected…
"Unspecified Error" during enrollment
How do I delete my HealthSherpa account?If you no longer want to keep your HealthSherpa account, you can request that it be deleted. Once deleted, you will lose access to your dashboard, application history, uploaded documents,…